Refund policy

If you’re unhappy with your purchase, don’t worry – we’ll make it right! The majority of our products can be returned or exchanged within 30 days of your delivery date. If your item is unused and unopened when it arrives back to our warehouse, we can refund your original payment method. Otherwise, if the item(s) are used or opened, we can offer you a replacement product(s) of equal value or a store credit. All US-based returns have free return shipping.

 

We’ll want to learn from your experience, so we might ask some questions about why our product didn’t meet your expectations. But rest assured, returns and exchanges are easy, friendly, and fast!

 

Please email us at hello@e-cloth.com stating your order number and the item(s) you’d like to return or exchange, and we’ll follow up on the next business day.